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Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
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Connect With Your Local Government Now
We are here to assist you with any inquiries or concerns. Reach out to us for support and information about our services and community resources.
Contact Us for More Information
Get in Touch
For any inquiries or assistance, please reach out to us via the contact form or call our office directly. Our team is here to help you with any questions you may have regarding town services or resources.
Office Hours
Our office is open Monday through Friday from 8:30 AM to 5:00 PM. We are closed on weekends and public holidays. Feel free to visit us during these hours for any assistance you may need.
Phone Number
You can contact us at (123) 456-7890. Our staff is available to take your calls during office hours to provide you with the information you need.
Email Address
For non-urgent inquiries, please email us at info@auroranc.gov. We strive to respond to all emails within 24 hours on business days.
At the Town of Aurora, we value your feedback and inquiries. Our dedicated team is committed to providing you with the best service possible. Whether you have questions about local events, public services, or community resources, we are here to assist you. Please do not hesitate to reach out to us through any of the contact methods provided above. Your engagement is important to us, and we look forward to hearing from you!
We understand that communication is key to a thriving community. That’s why we encourage residents to connect with us for any concerns or suggestions. Our team is equipped to handle a variety of inquiries, from service requests to general information about the town. We appreciate your involvement and are eager to assist you in any way we can. Remember, your voice matters in shaping the future of Aurora!
How to Reach Us
To ensure you have all the necessary information, we have provided multiple ways to contact us. Whether you prefer to call, email, or visit us in person, we are here to help. Our team is dedicated to responding promptly to your inquiries and providing the support you need. We encourage you to utilize the contact form on our website for a quick response, or feel free to drop by during our office hours for immediate assistance. Your satisfaction is our priority!
In addition to our direct contact methods, we also offer various resources on our website to help you find the information you need. From downloadable forms to FAQs, we aim to make your experience as seamless as possible. If you have any suggestions on how we can improve our communication or services, please let us know. We are always looking for ways to enhance our community engagement and provide better support to our residents.